Order Processing Time

s.Oliver orders are processed within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and packing before shipment.

Processing time does not include the estimated delivery period. During busy shopping periods, promotional events, or high order volume, processing may require additional review before shipment.

Estimated Delivery Time

Estimated delivery time is 2–5 days after your order has been processed and shipped. Delivery times are estimates and may vary depending on destination, local delivery conditions, customs review if applicable, weather, holidays, or other carrier-related delays.

If your order has not arrived within the expected timeframe, please contact s.Oliver customer support so we can help review the shipment status.

Shipping Destinations

s.Oliver provides Free Worldwide Shipping to supported destinations. At checkout, please enter a complete and accurate shipping address so your order can be processed correctly.

Some locations may require additional delivery review due to local restrictions, remote-area access, or address validation requirements. If there is an issue with your shipping destination, customer support may contact you for more information.

Shipping Rates

s.Oliver offers Free Worldwide Shipping. No standard shipping fee is charged for eligible orders under this shipping policy.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information may become available and update within 1–3 days after shipment.

• Tracking updates may not appear immediately after the shipping confirmation is created.
• Tracking status may change as the package is scanned through the delivery network.
• If tracking has not updated after 1–3 days, please contact customer support for assistance.

Wrong Or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, country, email address, and phone details if requested before submitting your order.

If you notice an address mistake after placing an order, contact us as soon as possible at [email protected]. We will do our best to review the request, but address changes may not be possible once an order has already been processed or shipped.

Customs, Duties, Taxes & Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in the s.Oliver Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be asked to separately pay customs duties, import taxes, brokerage fees, or government charges for an order covered by this policy. If you receive a notice requesting payment for these charges, please contact customer support before making payment so we can review the issue.

Lost, Delayed, Or Damaged Packages

If your package appears lost, delayed, damaged, or shows no tracking movement, please contact s.Oliver customer support. We will review the order details and help determine the next steps.

• For delayed packages, include your order number and tracking details.
• For damaged packages, include photos of the item, packaging, and shipping label if available.
• For missing packages, check the delivery address and nearby delivery areas before contacting us.
• For wrong delivery status, contact us with your order number and any tracking notice you received.

Shipping Support

For shipping questions, tracking help, address issues, delayed delivery, damaged packages, or customs-related notices, contact s.Oliver customer support by email.

Email: [email protected]

Please include your order number, the email address used at checkout, your shipping address, and a clear description of the shipping issue so we can assist you efficiently.