Information We Collect

s.Oliver may collect information that you provide directly, information created during your shopping activity, and information collected automatically when you use our website.

• Contact details such as name, email address, billing details, and shipping details
• Order details such as purchased items, size, color, order number, payment status, and delivery information
• Account information if you create or use a customer account
• Customer service messages, return or exchange requests, and product questions
• Website activity such as pages viewed, device information, browser type, and general usage data
• Email marketing preferences if you subscribe to receive marketing messages

How We Use Information

s.Oliver uses customer information to operate the store, complete transactions, provide support, and improve the shopping experience.

• To process, confirm, fulfill, and manage orders
• To provide order updates, customer support, returns, exchanges, and account help
• To respond to customer questions and service requests
• To help prevent fraud, misuse, unauthorized activity, or security issues
• To improve website performance, product presentation, and customer experience
• To send marketing emails when customers choose to subscribe
• To comply with applicable operational, payment, security, and recordkeeping needs

Order Processing

When you place an order with s.Oliver, we use the information provided at checkout to process your purchase, confirm order details, arrange fulfillment, provide customer support, and communicate order-related updates.

Order information may include your name, email address, shipping information, billing information, purchased items, and related order details.

Payment Information

Payments for s.Oliver orders may be processed through PayPal, Stripe, and Credit Card payment services. Payment information is used to authorize, process, verify, and manage transactions.

Please avoid sending full payment card details by email or through customer service messages. If a payment issue occurs, customer support may ask for order-related details but will not ask you to email complete payment card information.

Cookies And Analytics Tracking

s.Oliver uses cookies and analytics tracking to help the website function properly, remember certain preferences, understand how visitors use the store, measure page performance, and improve the shopping experience.

• Essential cookies may support cart, checkout, account, and website functionality.
• Analytics cookies may help us understand website visits, page views, traffic patterns, and store performance.
• Preference cookies may help remember certain settings or browsing choices.
• Marketing-related cookies may help measure the effectiveness of promotions when applicable.

You may be able to manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

Email Marketing

If you subscribe to s.Oliver email marketing, we may use your email address to send product updates, promotional messages, sale information, and other store-related communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at [email protected]. Transactional emails related to orders, payments, shipping, returns, exchanges, or account activity may still be sent when needed.

Service Providers

s.Oliver may share limited customer information with service providers that help us operate the online store, process payments, fulfill orders, provide website functionality, analyze website performance, send email communications, and support customer service.

These service providers are expected to use customer information only as needed to provide services for the store and support the purposes described in this Privacy Policy.

Data Security

s.Oliver uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

No online system, website, payment method, or data transmission can be guaranteed to be completely secure. Customers should use strong passwords, protect account access, and avoid sharing unnecessary sensitive information through email or contact forms.

Data Retention

s.Oliver keeps customer information for as long as needed to provide services, process orders, manage customer support, maintain business records, resolve disputes, prevent fraud, and meet operational or legal recordkeeping needs.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our normal business processes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

To submit a privacy-related request, contact s.Oliver at [email protected]. We may need to verify your identity before processing certain requests.

Children’s Privacy

The s.Oliver website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

Customers may access the s.Oliver website from different locations. By using the website or placing an order, you understand that your information may be processed, stored, or handled in locations where our store operations, payment services, website services, or support providers operate.

We handle customer information according to this Privacy Policy and take reasonable steps to protect it in connection with store operations.

Policy Updates

s.Oliver may update this Privacy Policy from time to time to reflect changes in store operations, website features, payment options, customer support processes, or privacy practices.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means you have reviewed the current version of this Privacy Policy.