Return Eligibility

Items may be eligible for return if they meet the return window, item condition, and return instruction requirements listed in this policy.

• The return request must be made within 30 days of receiving the order.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, labels, and included accessories should be returned with the item.
• The item must not show signs of wear, damage, stains, odors, alteration, or misuse.
• Customers must contact customer service before sending any return.

Non-Returnable Items

Some items may not be accepted for return. This helps ensure returned products remain safe, complete, and suitable for review.

• Items returned after the 30-day return window
• Items that have been worn, washed, altered, damaged, or used
• Items missing original tags, packaging, or included accessories
• Items marked as final sale, if final sale terms are shown at the time of purchase
• Personalized, customized, or hygiene-sensitive items, if applicable
• Returns sent without contacting customer service first

How To Start A Return

To start a return, please contact s.Oliver customer service before sending any item back. We will review your request and provide the correct return instructions and return details.

Email: [email protected]

Please include your order number, the email address used at checkout, the item you want to return, and the reason for your return request.

Please do not send your return to any address before receiving return instructions from customer service. Returns sent without contacting customer service first may not be accepted.

Customer-Service Return Instructions

After your return request is reviewed, customer service will provide the correct return instructions and return details for your order.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

A fixed return address is not displayed on this page. This helps ensure each return is sent according to the correct instructions for that specific order.

Return Shipping Cost

s.Oliver offers 30 Days Free Returns for eligible returns that follow this policy. To qualify, customers must contact customer service first and follow the return instructions provided.

Returns sent without approval or without following the provided instructions may not be accepted and may not qualify for free return service.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

If the returned item does not meet the policy requirements, customer service may contact you with additional information.

Exchanges

If you need a different size, color, or item, please contact customer service first. We will review your exchange request and provide the next steps based on product availability and order details.

If an exchange cannot be completed, customer service may help you with return instructions so you can place a new order separately.

Damaged Or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging. This helps us review the issue and provide the correct next steps.

Final Sale Rules

Items marked as final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether an item is eligible, please contact customer service before sending anything back.